SAP struggles to deliver when it comes to handling data, information, documents & processes which are triggered from outside its ecosystem. If your world starts and ends with SAP, then you don’t need to worry about reading rest of this article. But we all know that isn’t true, especially when it comes to managing external documents, customer contracts, external applications, web content, office documents, emails, etc.
This is where a robust BPM solution can complement SAP by providing an end-to-end integrated platform to interact with external systems, people & processes. Think of it like a bridge which connects it all seamlessly.
Below are the key capabilities of BPM which will supercharge your SAP.
Advanced workflow & process optimization
A modern BPM suite like iLeap comes with advanced process management capabilities and is built specifically for business and IT teams. With a visual drag-and-drop process composer and a rich forms designer you can define complex processes and build beautiful user experiences for your employees, customers and vendor partners. Check out this overview video to understand iLeap’s BPM capabilities.
External Rules Engine
As with most businesses, business rules keep changing based on market trends, consumer behavior, business needs, etc. You should have the inherent capability to externalize business rules from the process as well as the application, so that you don’t waste time and resources on modifying your applications or processes every time such change occurs.
Whether we like it or not, SAP will need to integrate with external applications like CRM, legacy applications, customer facing websites, vendor portals, etc. Modern BPM platforms like iLeap provide you with a number of integration methods to communicate with these systems.
Single View to Everything
As business users need to look at information from multiple systems most of the time, it becomes practical to have a single window which amalgamates contextual information from all these sources. Modern BPM platforms make it possible to provide a single view for business users with minimal distraction.
Once you externalize your processes and rules from SAP, it becomes that much easier to trigger changes without disrupting business as usual.